Policies and Procedures
Refund Policy
Full refund available if the rental is cancelled not less than 24 hrs prior to drop off time.
If the rental is cancelled less than 24 hours prior deposit is forfeited.
Jumpin Beans Inflatables LLC can cancel reservations due to weather conditions. If weather conditions result in a cancelation, deposit will be refunded or rescheduling is an option.
Delivery Policy
Delivery fee is waived within a 30 mile radius, anything further a delivery fee will be added.
We will have your rental set up by your event start time. Your delivery will be one of several on a route so it is not unusual for us to be much earlier than your scheduled time (potentially several hours or even the day before.) This does not effect your cost or event end time. We will send you a text the day before your event that will give you a delivery window so you know what to expect. Please make sure someone over the age of 18 will be home at this time.
Make sure there is a clear path at least four feet wide from the truck to your set up area. If there are any hills, steps, or gates under 42 inches along this path, please contact us to make sure we will be able to get it safely set up. If you have a sprinkler system please make sure it is turned off and lines are marked or someone who can approve where we will be driving stakes will be there. Jumpin Beans Inflatables is not responsible if a stake hits an irrigation line as we have no way of knowing where they are. Please clear the set up area of any rocks, sharp objects and animal waste. We cannot set up on rock, sand or mulch. It is against Code to set up under any type of utility lines, regardless of height. Make sure you look up when choosing your set up location. Most items require access to electricity within 100 feet of the set up area. We will provide the extension cords. Make sure nothing else is plugged into this circuit to avoid tripping breakers. If you have reserved a water slide or wet combo, we provide the water hose to the water source.